The World’s Top 10 Airlines of 2018

“Singapore Airlines is honoured to be named ‘World’s Best Airline’ in the Skytrax awards, and I dedicate it to the 26,000 SIA Group employees who focus every day on delivering the world’s best travel experience to our customers,” said Singapore Airlines CEO, Mr Goh Choon Phong, who accepted the top award at the ceremony in London.

Mr Akbar Al Baker, Group CEO of Qatar Airways said: “These prestigious awards show how far Qatar Airways has come in such a short time. In just over 20 years, we have risen from a small regional carrier to become a global airline, committed to innovation and to delivering the highest standards to our passengers. The patented Qsuite represents our commitment to innovation, as this revolutionary Business Class seat continues to set new benchmarks in the aviation industry.”

ANA All Nippon Airways is the largest airline in Japan. Founded in 1952, ANA flies to around 80 international routes and over 110 domestic routes. ANA has been a member of Star Alliance since 1999. Its Frequent Flyer Program, ANA Mileage Club, has more than 29 million members. ANA was the launch customer and is the biggest operator of the Boeing 787.

“It’s an honour to be recognised by Skytrax for our commitment to innovation and service excellence. We always work hard to stay creative, relevant, and continue to build content that appeals to our multi-national and multi-cultural passengers,” said Patrick Brannelly, Emirates’ divisional vice president, customer experience and in-flight entertainment and connectivity.

The President of EVA Air, Mr Clay Sun said: “It is a great honor to be recognized by travelers from around the globe. We will never lose sight of our goal for EVA to be the very best. We aim to make every journey with us a delightful, relaxing experience for every passenger.”

The Hong Kong-based Cathay Pacific Group offers scheduled passenger and cargo services to over 200 destinations in Asia, North America, Australia, Europe and Africa, using a fleet of close to 200 aircraft. Cathay Pacific is a founder member of the oneworld global alliance and Cathay Dragon is an affiliate member.

Dr Andreas Otto, Product Manager of the Lufthansa Group for the premium airlines and Chief Commercial Officer of Austrian Airlines, thanked their customers for this vote of confidence and the employees for their commitment and customer orientation. “We are well aware of the challenge of living up to this award at all times. For this reason, we see this recognition as an incentive to fulfil the promise we make to our customers”, he said.

Mr Chen Feng, Chairman of the HNA Group said: “Winning the SKYTRAX 5-Star Airline award for the eigth consecutive year and reaching eighth place in the World’s Top 10 Airlines ranking is a testament to the quality of our service and our tireless commitment to achieving the highest standards of flight safety. With its roots in China, Hainan Airlines is committed to becoming one of the world’s top airlines and a globally recognized iconic Chinese brand.”

The President of Garuda Indonesia, Mr Pahala N. Mansury said: “The appreciation certainly has its own meaning for us in the midst of various operational performance challenges faced by the company, and thus, Garuda will prove its commitment by continuously improving the quality standard of the best-recognized cabin crew service. This award is also a challenge for us all in Garuda Indonesia in the future to continue to provide the best Indonesian hospitality service to the world“.

Thai Airways is the flag carrier airline of Thailand, formed in 1988. Thai Airways is a founding member of the Star Alliance. Including its subsidiaries, Thai Airways flies to 84 destinations in 37 countries, using a fleet of over 90 aircraft. The company slogan “Smooth as Silk” is a key brand denominator.